Al-Anon’s 12 Concepts of Service 

Carrying the message, as suggested in the Twelfth Step, is Service, Al-Anon’s third legacy. Service, a vital purpose of Al-Anon, is action. Members strive to do as well as to be. 

Anything done to help a relative or friend of an alcoholic is service: a telephone call to a despairing member or sponsoring a newcomer, telling one’s story at meetings, forming groups, arranging for public information, distributing literature, and financially supporting groups, local services, and the World Service Office. 

1. The ultimate responsibility and authority for Al-Anon world services belongs to the Al-Anon groups.
2. The Al-Anon Family Groups have delegated complete administrative and operational authority to their Conference and its service arms.
3. The Right of Decision makes effective leadership possible.
4. Participation is the key to harmony.
5. The Rights of Appeal and Petition protect minorities and assure that they be heard.
6. The Conference acknowledges the primary administrative responsibility of the trustees.
7. The Trustees have legal rights while the rights of the Conference are traditional.
8. The Board of Trustees delegates full authority for routine management of the Al-Anon Headquarters to its executive committees.
9. Good personal leadership at all service levels is a necessity. In the field of world service the Board of Trustees assumes the primary leadership.
10. Service responsibility is balanced by carefully defined service authority and double-headed management is avoided.
11. The World Service Office is composed of standing committees, executives and staff members.
12. The spiritual foundation for Al-Anon’s world services is contained in the General Warranties of the Conference, Article 12 of the Charter. 

Reprinted with permission from the Al-Anon/Alateen Service Manual  ©1992, Revised 2010, Al-Anon Family Group Headquarters, Inc